Is the SavvyVilleBoutique.com site secure?
Any personal information given to SavvyVilleBoutique.com will be protected. We will not disclose your information to any third parties. The SavvyVilleBoutique.com server will secure your personal information with up-to-date firewall and encryption techniques. All payments are processed securely, through PayPal. We will not store your credit card information at any time.
What forms of payment do you accept?
All SavvyVille Boutique payments are processed securely, through PayPal. We do not accept personal checks, company checks, cashier’s checks, money orders, or CODs. We apologize for any inconvenience. Please be sure to provide complete and correct billing information for your payment, as incorrect information can cause a delay in the processing and shipping of your order.
Was I charged twice?
- Your credit card will only be charged once.
- If you just placed your order, the charge on your account is actually an “authorization.” This is a common banking institution practice for handling credit card transactions, ensuring sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need assistance expediting the process, you should contact the issuing bank of your credit card.
What sales tax do you charge?
SavvyVille Boutique does not charge sales tax.
What are the costs for shipping and handling?
- Standard Shipping & Handling $7.95 (5-7 business days or less)
Although SavvyVille Boutique makes every effort to keep sufficient stock of items listed on our website, occasionally we do sell out of certain items and sizes. If an item you have ordered is out of stock, you will be notified via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
How do I cancel an order?
Orders cannot be cancelled after 24 hours. If you would like to cancel your order (within 24 hours), please email us at SavvyVilleBoutique@gmail.com, referencing your order number and indicate that you would like to cancel the order.
How can I check the status of my order?
You will receive an order confirmation via e-mail once your order has been successfully transmitted. You can always check the status of your order by signing into your account and selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held. If you are unable to check the status of your order, please email us at SavvyVilleBoutique@gmail.com, referencing your original order number, and we will update you on your the status.
What is the SavvyVille Boutique return/exchange policy?
- Merchandise can be returned or exchanged within 15 days.
- Returns made after 15 days will receive a Store Credit.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please note original shipping charges are NOT refundable.
- All sale merchandise
- All vintage merchandise
- Hair accessories and jewelry
- Bodysuits and swimwear
- Please note, SavvyVille Boutique may refund at our discretion. All items returned or exchanged must be in sellable condition (i.e., without evidence of wear, odor, or staining).
- To return or exchange merchandise, first contact us at SavvyVilleBoutique@gmail.com, referencing your original order number and the item that you wish to return/exchange. If you are exchanging merchandise, we will place a new order for the item you are exchanging, once we receive your return.
- Returns/exchanges should be shipped using a trackable and insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records.
All Returns/Exchanges must be shipped to the following address:
SVB Attn: Returns
Order #: ___________
19 Ashwood Terrace
West Orange, NJ 07052
Once we have received your return and it has been processed, you will receive an email confirmation. Please allow 5-10 business days from the time we receive your return for it to be processed.